FAQ
Below are a range of Frequently Asked Questions (FAQ) catagorised to make them easier to find. If you cannot find the answer you are looking for then please go to our CONTACT US page for further enquiries.
| GENERAL | |||
| Q. | Who do I contact if I need specialised seating. | A. | Firstly contact your local wheelchair services or if privately funded please contact our sales team. |
| Q. | What is delivery times on special seating | A. | SOS have standard 4 weeks from assessment to delivery. The basis of this is based around many clinics needing a monthly clinical requirement. Delivery times are able to be accelerated up for more demanding cases when a quicker delivery is required. |
| CLINICAL SERVICES | |||
| Q. | Can wheelchairs be adapted to suit individual clients |
A. | When assessing a clients needs we look at carrying out modifications to parts of the wheelchair or wheelbase and this is something that SOS do on a regular basis to assist. This is a useful service available to wheelchair services and enables the seating wheelchair requirement to be built and completed at the same time which can save valuable time in resolving everything together. |
| Q. | How do I attend clinics and how frequent are they | A. | The frequency of clinics is arranged to suit the needs of each individual Wheelchair Service in line with their requirements. Frequency of clinics is always open for review at anytime ensuring a flexible approach for each individual Wheelchair Service involved. |
| TECHNICAL | |||
| Q. | Are Mojo wheelbases safe to use in transport | A. | All mojo wheelbases are tested to ISO 7176/19 and are safe to use intransport when used with an appropriate WTORS |
| Q. | Are Seating systems safe to use in transport | A. | All SOS seating systems ave been rigorously tested as being suitable for use in transportation. (ISO16840 /4) |
| SALES | |||
| Q. | Can I buy your products direct and who do I contact |
A. | Yes, please feel free to contact our sales team on 01283 812860 |
| CUSTOMER SERVICES | |||
| Q. | Who do I contact if I have a problem |
A. | Please contact your local wheelchair services of contact our Customer Services on 01283 520400 |
